Self Help

Air Conditioning Not Working?

What you can do on your own before you call us for Air Conditioning Service:


If your air conditioning does not feel up to par, try the following items listed below before calling us for service. You may be able to get it back online yourself with a few simple items on the check list below.

1) Make sure the thermostat is switched to the “cool” position and that the desired temperature is “SET” is below the room temperature displayed on the thermostat actual reading. Depending on the brand of thermostat, either the words “COOL” or a “SYMBOL” will be displayed. If the words or a symbol are flashing, wait until it stops, it may take a few minutes.

2) Make sure the the circuit breaker for your air conditioner is in the “ON” position. If there is red showing at the switch or the switch is in the center, it is likely “OFF or TRIPPED” DO NOT RESET THEM>> Call for service right away!

3) If your furnace or air handler is located in a closet or the garage, make sure that it is plugged in or that the switch is in the on position. This switch resembles a standard wall light switch.

4) Make sure that the air filter is clean. Dirty air filters slow down airflow needed and performance, including the cooling process. If the filter needs to be replaced, replace it, switch the thermostat to off and then on. Check for normal operation.

If your system is still not working or cooling properly after performing steps 1 through 4, turn the thermostat to the off position and call Advantage Air for service. Also, if during these system checks, you notice that your outdoor unit is operating and your indoor fan is not circulating air, turn the system off and call Advantage Air for service.

If you notice that the fan on your outdoor unit is not operating, turn the system off and call Advantage Air for service.

NOTE: If at any time you feel uncomfortable with your ability to properly follow the Check List, please call us first for help through any of the Check LIst Items.

Heating System Not Working?

What you can do on your own before you call us for Heating System Service:


1) Ensure the thermostat is switched to the “heat” position and that the desired temperature (set point) is above the room temperature showing on the thermostat reading. Depending on the brand of thermostat, either the words “heat on” or a flame symbol will be displayed. If the words or symbol is flashing, wait until it stops (approximately 5 minutes).

2) Ensure the the circuit breaker for your furnace is in the “on” position. If there is red showing at the switch or the switch is in the center, it is likely “off or tripped.” For a furnace, the circuit breaker may be labeled, “furnace, FAU, or Air Handler.” An air conditioner circuit breaker will likely be labeled as “AC, Condenser, Heat Pump, or Cond.” If you have a heat pump, both circuit breakers MUST be in the “on” position for the system to work. If the circuit breaker(s) are off, reset by switching first to the off position and then on. If they go off again immediately when reset, DO NOT RESET THEM AGAIN. Call for service right away!

3) If your furnace or air handler is located in a closet or the garage, ensure that it’s plugged in or that the switch is in the on position. (The switch resembles a light switch.)

4) Ensure that the air filter is clean. Dirty air filters impede good airflow and performance, including heating properly. If the filter needs changed, replace it and switch the thermostat to off and then on. See if normal operation resumes.

5) If you heat with a gas system, verify that other gas appliances in your home are working properly. If they are, there is likely no problem with the gas supply.

If you perform the previous 5 suggestions (as they apply) and your system is still not functioning properly, turn the thermostat to the off position and call for service.

If you have a heat pump heating system, if at any point in the previous system checks you notice that both the indoor and outdoor units are NOT operating at the same time, turn the system off and call for service.

NOTE: If at any time you feel uncomfortable with your ability to properly follow the Check List, please call us first for help through any of the Check LIst Items.